Chat Reports Dashboard

Reporting Period: {{ $startDate }} to {{ $endDate }}

Generated At: {{ $generatedAt }}

Chat Summary

Total Chats: {{ $chatSummary['total'] }}

Inbound Chats: {{ $chatSummary['inbound'] }}

Outbound Chats: {{ $chatSummary['outbound'] }}

Reply Rate: {{ $replyRate['reply_rate'] }}%

@foreach($chatSummary['by_status'] as $status) @endforeach

Status	Total	Inbound	Outbound
{{ ucfirst($status['status']) }}	{{ $status['count'] }}	{{ $status['inbound'] }}	{{ $status['outbound'] }}

Agent-wise Reports

@foreach($agentReports as $agent) @endforeach @if(count($agentReports) > 0) @endif

Agent Name	Email	Tickets	Open	Closed	Inbound	Outbound	Total Msgs	Reply Rate
{{ $agent['agent_name'] }}	{{ $agent['email'] }}	{{ $agent['total_tickets'] }}	{{ $agent['open_tickets'] }}	{{ $agent['closed_tickets'] }}	{{ $agent['inbound_messages'] }}	{{ $agent['outbound_messages'] }}	{{ $agent['total_messages'] }}	{{ $agent['reply_rate'] }}%
Total		{{ collect($agentReports)->sum('total_tickets') }}	{{ collect($agentReports)->sum('open_tickets') }}	{{ collect($agentReports)->sum('closed_tickets') }}	{{ collect($agentReports)->sum('inbound_messages') }}	{{ collect($agentReports)->sum('outbound_messages') }}	{{ collect($agentReports)->sum('total_messages') }}	-

Organization Summary

@foreach($organizationSummary as $org) @endforeach @if(count($organizationSummary) > 0) @endif

Organization	Total Chats	Inbound	Outbound	Contacts	Tickets	Open	Closed
{{ $org->name }}	{{ $org->total_chats }}	{{ $org->inbound_chats }}	{{ $org->outbound_chats }}	{{ $org->total_contacts }}	{{ $org->total_tickets }}	{{ $org->open_tickets }}	{{ $org->closed_tickets }}
Total	{{ $organizationSummary->sum('total_chats') }}	{{ $organizationSummary->sum('inbound_chats') }}	{{ $organizationSummary->sum('outbound_chats') }}	{{ $organizationSummary->sum('total_contacts') }}	{{ $organizationSummary->sum('total_tickets') }}	{{ $organizationSummary->sum('open_tickets') }}	{{ $organizationSummary->sum('closed_tickets') }}