Agent Performance Report

{{ $organizationName }}

Reporting Period: {{ $startDate }} to {{ $endDate }}

Generated At: {{ $generatedAt }}

Agent Name: {{ $agent->first_name }} {{ $agent->last_name }}
Email: {{ $agent->email }}
Role: {{ ucfirst($agentStats['role'] ?? 'N/A') }}
Performance Statistics
Total Tickets
{{ $agentStats['total_tickets'] ?? 0 }}
Open Tickets
{{ $agentStats['open_tickets'] ?? 0 }}
Closed Tickets
{{ $agentStats['closed_tickets'] ?? 0 }}
Reply Rate
{{ $agentStats['reply_rate'] ?? 0 }}%
Inbound Messages
{{ $agentStats['inbound_messages'] ?? 0 }}
Outbound Messages
{{ $agentStats['outbound_messages'] ?? 0 }}
Total Messages
{{ $agentStats['total_messages'] ?? 0 }}
Performance Summary

This report provides a comprehensive overview of the agent's performance during the selected period.

This is a system-generated report for {{ $organizationName }}. Please contact support for any clarifications.