Organization Reports Dashboard

Reporting Period: {{ $startDate }} to {{ $endDate }}

Generated At: {{ $generatedAt }}

Chat Summary

Total Chats: {{ $chatSummary['total'] }}

Inbound Chats: {{ $chatSummary['inbound'] }}

Outbound Chats: {{ $chatSummary['outbound'] }}

Reply Rate: {{ $replyRate['reply_rate'] }}%

@foreach($chatSummary['by_status'] as $status) @endforeach

Status	Total	Inbound	Outbound
{{ ucfirst($status['status']) }}	{{ $status['count'] }}	{{ $status['inbound'] }}	{{ $status['outbound'] }}

Ticket Statistics

Total Tickets: {{ $ticketStats['total'] }}

Open Tickets: {{ $ticketStats['open'] }}

Closed Tickets: {{ $ticketStats['closed'] }}

Unassigned: {{ $ticketStats['unassigned'] }}

Agent-wise Performance

@foreach($agentReports as $agent) @endforeach @if(count($agentReports) > 0) @endif

Agent Name	Email	Role	Tickets	Open	Closed	Inbound	Outbound	Total Msgs	Reply Rate
{{ $agent['agent_name'] }}	{{ $agent['email'] }}	{{ ucfirst($agent['role']) }}	{{ $agent['total_tickets'] }}	{{ $agent['open_tickets'] }}	{{ $agent['closed_tickets'] }}	{{ $agent['inbound_messages'] }}	{{ $agent['outbound_messages'] }}	{{ $agent['total_messages'] }}	{{ $agent['reply_rate'] }}%
Total			{{ collect($agentReports)->sum('total_tickets') }}	{{ collect($agentReports)->sum('open_tickets') }}	{{ collect($agentReports)->sum('closed_tickets') }}	{{ collect($agentReports)->sum('inbound_messages') }}	{{ collect($agentReports)->sum('outbound_messages') }}	{{ collect($agentReports)->sum('total_messages') }}	-